If you've forgotten your password, simply navigate to the login screen and click on the "Forgot Password" link. You'll be prompted to enter your email address, and we'll send you instructions on how to reset your password securely.
If you're having trouble logging in, ensure that you're using the correct email address and password associated with your account. Double-check for any typos or ensure that your Caps Lock key is off. If you're still unable to log in, try resetting your password as mentioned in the previous question.
To update your personal information such as your name, email address, or phone number, log in to your account and navigate to the settings or profile section. From there, you should be able to edit your details accordingly.
If you come across a technical glitch, try closing the app completely and reopening it. If the issue persists, ensure that you have the latest version of the app installed. You can also try clearing the cache or reinstalling the app. If none of these steps resolve the problem, please contact our support team for further assistance.
To make a transaction, log in to your account and navigate to the appropriate section, such as "Send Money" or "Make a Payment." Follow the on-screen prompts to enter the recipient's details and the amount you wish to send. Depending on the type of transaction, you may need to provide additional information or confirm the transaction using a security code or biometric authentication.
We take security very seriously and employ various measures to safeguard your account and transactions. These include encryption technologies, multi-factor authentication, and regular security updates. Additionally, we monitor transactions for any suspicious activity and may require additional verification for certain actions.
The processing time for transactions can vary depending on various factors such as the type of transaction, the recipient's bank or financial institution, and any intermediary banks involved. In general, most transactions are processed within a few minutes to a few business days.
If you suspect fraudulent activity on your account, such as unauthorized transactions or suspicious login attempts, immediately contact our support team and report the issue. We will investigate the matter thoroughly and take appropriate action to secure your account and prevent any further unauthorized activity.
Yes, in most cases, you can use the app internationally, but it's essential to check for any restrictions or additional fees associated with international transactions or usage. Additionally, ensure that your device has internet access or roaming capabilities if you plan to use the app abroad.
We value your feedback and suggestions for improving our app. You can provide feedback directly within the app through the "Feedback" or "Contact Us" section. Alternatively, you can reach out to our support team via email or phone with your suggestions or concerns. We appreciate any input that helps us enhance your experience with our app.
